Terms & Conditions

Your satisfaction is important to us, so please inspect all items upon delivery. If you are not completely satisfied, we will be happy to exchange or refund your purchase. Please contact us within 48 hours of receiving the item in order to receive a Return Authorization number. All exchanges and refunds must be completed within 30 days of receipt of item. Shipping charges cannot be refunded. Returned items must be unused, in their original packaging, and in perfect condition. Items given as gifts can be exchanged only.

If there is a defect in your product, we will waive any shipping charges for the replacement item. Shipping and handling charges will apply for any additional items purchased at the time of the exchange.

As with any quality storage or travel item, care must be taken in proper use. Please see our Tips and Hints section for ideas on proper use of garment bags for storage and travel. Hot Accent is responsible only for the cost of replacement of the original bag. Hot Accent cannot be held liable for additional or related damages or claims.
Items that have been monogrammed or custom-ordered cannot be returned or exchanged unless defective. Defects must be reported within 48 hours of delivery, and a Return Authorization Number must be received.

We attempt to complete all orders in the quickest time frame possible for
your convenience. Subject to availability, some items may take 2-3 weeks for delivery.

In Stock Policy
Items listed as "In Stock"are available for immediate shipping as of the most recent Web update. Some other items may take 2-3 weeks for delivery: To assure availability of your item please contact Hot Accent.